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Clinical Liaison - Managed Care in Milwaukee, WI at Ascension Living

Date Posted: 10/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    9301 North 76th Street
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/29/2018

Job Description

At Ascension Living, our vision is to provide high-quality, compassionate, personalized care with dignity, especially to those in our communities who are most in need. This guiding vision is the cornerstone of who we are as a company: national, nonprofit and senior-focused. Summary

As a critical member of the marketing and admissions team, this position works closely with hospital discharge planners, physicians, social workers, case managers, and management to generate referrals and ensure a smooth discharge process for patients transferring to an Ascension Living (AL) community.  The Clinical Liaison will be located at Alexian Village of Milwaukee.

Primary Responsibilities

Admissions

  • Work with referral sources (hospitals, physicians, social workers and case managers) to identify prospective residents.
  • Obtain necessary information and documentation, review patient charts and plans of care, including medication lists, to ensure clinical appropriateness for community and to determine if the patient meets Medicare guidelines.
  • Make decisions regarding pre-admission assessments, and interprets potential patient's medical condition, and past medical history while obtaining appropriate documentation.
  • Complete on-site hospital, community, and home visits to gather information regarding potential admissions.
  • Communicate with hospital staff to establish a coordinated plan of care for patients admitted or awaiting admission.
  • Coordinate the completion of the admission process and ensure that appropriate resources are obtained for a successful transfer, and provide appropriate information to facilitate continuity of care.
  • Collaborate with attending physician to effectively manage the hospitalized patient and ensure that transfers are expedited as soon as possible.
  • Consult and collaborate with physicians, hospital staff, and other professionals to provide clinical expertise, as appropriate.
  • Act as liaison between hospital, physicians, nursing homes, other medical providers, and Ascension Living facilities to resolve problems, provide information and maintain positive relationships.
  • Identify potential payer sources, establish primary payers, document demographic/clinical/payer information, and determine coverage availability for third party non-government payers.
  • Maintain current contact information on existing and new referral sources, and prospective residents and regularly review and follow-up same.
  • Perform other duties as assigned.

Marketing

  • Develop and maintain a working knowledge of all services and resources provided by Ascension Living community, and knowledge of resources that are available in the community.
  • Participate in and assist with marketing activities and events as required.
  • Provide on-going communication with target referral sources including appropriate personnel at referring facilities, as well as, referring physicians.
  • Market and promote community in order to maintain acceptable census and community profitability.
  • Develop and maintain referral sources, and educate others about the company, increasing visibility and reputation in the medical community, and identify market needs and trends.
  • Make regular rounds (on-site and telephonic) of referral sources and maintain continuous communication with them, and actively market Ascension Living services.
  • Collect data regarding inquiries/referrals, pre-admission evaluations/outcomes, and enrollment for regular monthly reports for the Administration.
  • Participate in regular admissions meetings.
  • Attend management meetings and required in-services.
  • Contribute to the admission process and protocol development, problems-solving and productivity enhancement in collaboration with medical and nursing leadership.
  • Performs other duties as assigned.

Job Requirements

Requirements

  • Consideration will be given to healthcare professionals with at least five years of relevant experience and bachelor degrees in a healthcare or business related field.
  • Prior sales/marketing experience in senior care and/or post-acute care is preferred
  • Managed care knowledge/experience preferred.